The company was not getting consistent quality service in the technology support of the business that would allow it to operate with controlled risks and free of concerns related to its ICT infrastructure and this meant, at times, deconcentrating from the CORE activities of the business and dealing with impacts on the operation. To help remedy the situation, Nexos implemented a three-stage infrastructure management service, comprising diagnosis, transition and management, which allowed the incorporation of a light and cost-effective management model based on IT industry best practices adapted to the company’s particular circumstances. As a result, the company’s executives were able to concentrate on their business and operations have enjoyed optimal and consistent technological support at a reasonable cost.