With a customer base that exceeds five million, keeping their account statements and quotas updated daily was generating a major problem for Tuya since this process was taking more than 14 hours and this generated a long waiting time in the service to its customers. Nexos, through its specialized talent services that involved architecture, analysis and software development, reengineered this automated process, reducing the time of this process by more than 70%, which meant that the unavailability window returned to appropriate levels for the company’s standards.