Companies were facing significant challenges in managing their IT infrastructure, such as dependence on specific people, uncertainty in service availability, variability and inconsistency in the time of attention to their incidents and additionally a reactive rather than proactive attention approach. This resulted in a high exposure to business continuity risks and impacts on productivity. In order to provide the solution, Nexos progressively deployed each of the three stages of its infrastructure management service, through which strengths were identified, actions were taken to bring management to a point of stability, continuity and security, and finally a stage of continuous operation and management was initiated. As a result, the companies now have a standardized environment that reduces operating and maintenance costs, facilitating control; and thanks to the predominantly proactive approach, the level of incidents has been reduced. Therefore, the organization has reduced exposure to business continuity risks, incorporated a more cost-effective operation and increased service levels.